For HP product support, please visit the HP Customer Support poly | Support Products DOWNLOADS & APPS Community Contact Support (0 ratings) ARTICLE ID: 000064053 Last Published Date: The Plantronics QD In-Line Mute Switch allows you to add a mute switch to the quick disconnect cable used on any H-series headset. INFO 30-Apr-2020 13:39:25,380 [0x00002440]: RefId:[4192b57e-a0e7-4856-8c0d-375726682bdd] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,254 [0x00002440]: RefId:[6e9f25c6-b0bc-4c2e-8716-67dcd45c7e93] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I guess yo ushould try that. Hey, nobody is perfect, I know. INFO 30-Apr-2020 13:39:25,310 [0x00002440]: RefId:[a6d20aa5-1b9b-4360-b56e-0cbe736ab885] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,553 [0x00002440]: RefId:[2e6f7096-5ddf-4a3e-aeaf-e651ebeef004] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 4V630tX24+9 INFO 30-Apr-2020 13:39:25,080 [0x00002440]: RefId:[4dbcceaf-d079-4273-a4dd-cbb727811205] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again $36.99 49% off. INFO 30-Apr-2020 13:39:24,974 [0x00002440]: RefId:[a07963e9-8958-41fe-b49a-9de6cd398be8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:25,647 [0x00002440]: RefId:[374e83d3-c160-46c9-9db3-ed096120e1b8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,512 [0x00002440]: RefId:[9ce8d96e-645f-4edc-b58f-eccd1430f658] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,518 [0x00002440]: RefId:[213d4efe-5a7d-45a0-8c81-7ebebe80cc5a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Trucker Bluetooth 5.0 Wireless Headset With Noise Cancelling Mic for Phones PCs. <>stream The "Mute Off" and Mute On" playback is a headset feature from the manufacturer. INFO 30-Apr-2020 13:39:25,685 [0x00002440]: RefId:[9f7fda25-45b5-40c6-80c5-d83f9f068a93] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Turn off Wearing Sensor (CONTROLLER). |__USB Headsets endobj |__Plantronics H-series Headsets Is it possible to disable that notification? Lync / Skype client actually plays Lync_muting.wav when you mute and nothing when you unmute. |__Mitel 4015,4025,4110,4125,4150 To unmute the device, click Unmute. In the new Insider Fast build 16.4.203, we have fixed some of the device This forum is quite hard to find and I begin wondering whether I am a member of an elite few who use Macs and have this problem, 'cause that could be nothing to write home about in terms of Microsoft. Otherwise this is an echo chamber with none of us on the outside able to do anything about this bug. |__Plantronics Cisco Headsets INFO 30-Apr-2020 13:39:26,041 [0x00002440]: RefId:[91f3fb14-acde-4898-8482-1142f2a494b3] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:26,058 [0x00002440]: RefId:[04367436-6173-4784-af9c-d82da8a8b0af] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} <>stream New. Sorry for inconvienience. INFO 30-Apr-2020 13:39:24,944 [0x00002440]: RefId:[b6915749-0746-4b6a-9b62-3046d36f0337] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,728 [0x00002440]: RefId:[913b2c8a-e953-492d-a94b-e9ba91ee3456] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Free shipping. INFO 30-Apr-2020 13:39:26,218 [0x00002440]: RefId:[c078ae95-c187-4f63-b409-eb88a4953e1d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). How do I unmute my Plantronics headset? |__Toshiba DP5xxx, DKT3xxx Headsets You can mute and unmute your headset using Plantronics Hub. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: To Mute and Unmute Models WO300 and WO350: * You have to initiate a call/audio (desk phone or PC) using your headset or base. Today we will explain about a glitch that we discovered on the Focus 2 headset that without touching the headset to mute and unmute the microphone while in a call and we will explain how to fix this issue until the new firmware comes in. Plantronics - Blackwire 3210 - Wired, Single Ear (Monaural) Headset with Boom Mic - USB-A to connect. W*TGU INFO 30-Apr-2020 13:39:26,542 [0x00002440]: RefId:[28c117ab-7084-4755-91d0-f57f3b685b06] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Uninstalled and reinstalled software for Plantronics Hub & Ring Central softphone. A talk time voice alert means sensors are working. 5. INFO 30-Apr-2020 13:39:25,475 [0x00002440]: RefId:[3857673f-adcf-44b6-9e83-a6455f940236] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Most Plantronics headsets give users the option to mute their headsets using the volume buttons on the device. INFO 30-Apr-2020 13:39:26,426 [0x00002440]: RefId:[6b6fbd6f-2124-447a-8072-50b7fbfd9b95] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,828 [0x00002440]: RefId:[dcbe9b73-3235-4ea6-a1f2-3b032929ae50] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} With a single full charge, the CS540 will provide up to 6 hours of talk time. Where To Download Plantronics Cs50 Headset User Guide Pdf For Free . INFO 30-Apr-2020 13:39:25,041 [0x00002440]: RefId:[2489f141-e935-4161-ad50-c5a29f1db90f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Make or receive another Lync call; the call may be stuck on mute. If you have any more issues please work with our support organisation. When I am in MS Teams meeting on windows 10 using voyager 5200 headset, if I push button on headset I hear a beep and still remain unmuted. A330D power options; USB powering; Wired interfaces; 1 USB 2.0 type A connector (remote control side) 3.5 mm headset plug (headset side) 3.5 mm headset socket (remote control side) Audio . Mute sync is inconsistent with the mute button on the phone. This headset supports long-wearing comfort with a comfortable, padded headband and pillow soft ear cushions. endobj Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. INFO 30-Apr-2020 13:39:17,459 [0x00004ba0]: RefId:[c6ff2240-50d3-4648-bb78-0ee44cbd3184] Plantronics::CallManager::answeredCall - AnsweredCall Call( ID: <1> ConfID: <0> InConf: <0> ) Sharing best practices for building any app with .NET. " Uninstalled and reinstalled Skype (all with new latest downloads) Checked and reset all settings for above. The headset icon turns green to indicate the device is unmuted. Voice Tube Mic Computer Headset Plantronics Compatible USB Headset Adapter. |__Avaya/Nortel Meridian M39xx,M73x If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. INFO 30-Apr-2020 13:39:17,723 [0x00003980]: RefId:[871cf292-7085-413a-b784-030abc2e0322] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:26,664 [0x00002440]: RefId:[e0b2c006-49c3-4f61-85f0-a585e425262b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:31,877 [0x00004ba0]: RefId:[fc4ccfb1-f3f3-40e4-be4c-c1628a4347d5] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged. Plantronics B825-M Voyager Focus Uc Bluetooth Wireless Over Ear Headphones Without Microphone Black : Amazon.in: Electronics Electronics Headphones, Earbuds & Accessories Headphones On-Ear 20,65318 FREE delivery March 28 - 29. Free shipping for many products! I am going to test other headsets. Unfortunately with yesterday's update to 16.4.246 the problem still persists. Naniwayuri 3 yr. ago. Manually turning off the sensors: NOTE: Choosing this option will turn off all notifications from Plantronics Hub, including for mute . Right-click on the Plantronics device and choose Properties. Make or receive another Lync call; the call may be stuck on mute. This is incredibly frustrating (both the broken aspect of the application and the lack of response). INFO 30-Apr-2020 13:39:25,812 [0x00002440]: RefId:[584089ec-aa72-4437-a96f-c5be4e6ea4de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. INFO 30-Apr-2020 13:39:26,275 [0x00002440]: RefId:[34fea324-27ca-409a-bd17-79fffb576047] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To mute the device, click Mute. If I reboot I can use other applications as normal but as soon as I start Skype for Business and initiate another call it is right back to the same behavior. |__Jabra Corded Headsets INFO 30-Apr-2020 13:39:25,553 [0x00002440]: RefId:[053efff0-ee25-4ef2-bfbe-d32fbfc91bd2] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. <>1<>]>>/PageMode/UseOutlines/Pages 678 0 R/Type/Catalog/ViewerPreferences 694 0 R>> INFO 30-Apr-2020 13:39:25,255 [0x00002440]: RefId:[2cba0c69-609e-427c-a47e-2f9f5b272d6e] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,685 [0x00002440]: RefId:[09a843f2-e5b6-48a7-87a7-9a6caa16af91] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.Best RegardsSteffen Baier, If official support is required please check how to phone or open a case here. INFO 30-Apr-2020 13:39:26,700 [0x00002440]: RefId:[bf974f13-3413-4849-b78b-a492fc6aa0c8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Dont forget that always you need to get the latest update of the firmware to fix glitches or bugs. DEBUG 30-Apr-2020 13:39:26,058 [0x00002440]: RefId:[7b96b62a-808f-4a9e-a37f-db849af1f686] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=MUTEOFF INFO 30-Apr-2020 13:39:25,118 [0x00002440]: RefId:[8255340b-a8eb-48e6-9d65-fe2fd44ef496] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,177 [0x00002440]: RefId:[01e597e8-6a1a-4cbd-8375-cc4239e1c71d] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again . xUMo0=$$mR+LR8 >*6!TEQ'kkNW4,`WlMwRXw <>/Filter/FlateDecode/ID[<20FE627518F392FED781BB54FE52A2FE><750B9A8ED21DB2110A0002F730B896FF>]/Index[681 110]/Info 680 0 R/Length 76/Prev 307871/Root 682 0 R/Size 791/Type/XRef/W[1 2 1]>>stream Repeat to reactivate; the LED flashes purple then blue. From the Plantronics Software drop-down list, choose Hide icon and notifications. INFO 30-Apr-2020 13:39:25,437 [0x00002440]: RefId:[2a56f26a-f960-47d8-bd48-3cdd4f11df52] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,666 [0x00002440]: RefId:[c05fd5f6-0f15-461e-94e5-2c30df35d39f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:17,453 [0x00004ba0]: RefId:[b0a8c809-6b0d-406c-b154-0132a5a71e69] Plantronics::CallManager::MonoOnOff - elapsedTimeInMilliSec : 25000 <>stream 3. Page 14: Advanced Features Can you please try to see if it fixes any of problem? 2) The sound duration is very long and the ongoing conference cannot . INFO 30-Apr-2020 13:39:25,236 [0x00002440]: RefId:[0e82b773-c729-4a20-9619-089091d9e952] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again
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