studentuniverse refund policy studentuniverse refund policy

Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If youd like to check what your airline is offering, you can check out the airline policies directly. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Additional costs are your responsibility. If your ticket was totally unused, itll be for the full amount of the original ticket. Packages cover a We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. How much can I bring? you may have booked a United ticket that was operated by a partner airline). Travelers are responsible for ensuring that they have all necessary travel documents and visas. We advise you also to print the on screen confirmation. If you have a layover, you should check if there are transit requirements for that country as well. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Transport and accommodation providers have differing cancellation policies and rules. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Failure to provide this information on check in will result in passengers being denied boarding. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Any booking you make will be with the relevant travel service provider and not StudentUniverse. When emailing us, make sure you include the invoice numbers of everyone in your party. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Sometimes airlines provide us with fares we cannot display online, even to our members. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. If you do not, for any reason, any refundable amounts will be forfeited to the airline. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Yes! Your home country and destination country will likely have travel requirements. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. These are intended to give a guide to the services and facilities you should expect from your accommodation. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. We advise travellers to retain sufficient local currency to meet these charges. Please check your applicable loyalty program for the specific terms of your membership. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Airlines have been updating their policies regularly as the situation is changing. You should also confirm departure times for each onward flight. On the ticket, they have a link to go to the website of the airline. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Do not book a roundtrip flight only to use the return portion. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Bottom Line. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. The merchant should process the refund through the same technology used to make the original sale. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. Good. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Airlines can change the price of airfare very frequently based on a multitude of factors. Refund Policy. Without this, you can be denied boarding. StudentUniverse empowers young adults to experience the world with discount travel. No. Most airlines have issued one free change and you may be eligible to cancel for future credit. No need to worry, your credit will still live in My Wallet. Most of these changes will be minor and we will advise you of them at the earliest possible date. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). Travel insurance is also recommended by the Foreign and Commonwealth Office. All prices are subject to availability and can be withdrawn or varied without notice. All rights reserved. 198 User Reviews. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Some countries also require a machine-readable passport and/or unstamped available pages. Some countries have reopened borders to international travelers, with guidelines or restrictions. Most airlines are not offering full refunds at this point, except in very specific circumstances. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Write a Review. I have questions about baggage. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. comments . We accept most major debit and credit cards. Your travel credit can be found in My Wallet. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. Verify your student status to purchase exclusive student fares. Call us when youre ready to rebook and we can help you use credit. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. The airline will determine eligibility requirements for your companion prior to your purchase. To find out if there is a fare difference . Regardless of the situation, we have to stick to airline policy. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Also, current discount deals are available at the link. Choose one of them and take advantage of the discount! Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. If your search has some of these special fares available it will be messaged in the search results. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. You will need to have their legal name as it appears on their ID and their date of birth. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Have I signed up before? Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Search for the total number in your party and log in (or Sign up) as yourself. If this is not the case, you must let us know. Failure to produce either may result in the provider refusing to honour the reservation. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . Depends on the airline policy. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. We recommend that you consult with your doctor or specialist clinic before commencing travel. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. If your query is not urgent, please expect a delay in receiving a response. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. If you are not finding a price point that works for you, continue to check to see if something becomes available. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Do you have better flight specials available by phone. Please understand that travel service providers may not be able to accommodate every request. Your order constitutes an offer to buy a product. First, visit the link for Studentuniverse Refund Policy Promo Code. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. 2013-2023 StudentUniverse. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. There are also plenty of travel deals available to all young people (18-25 year-olds). An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. You will need to know the legal name and date of birth of your friend(s). If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Tuition. StudentUniverse empowers young adults to experience the world with discount travel. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation.