June and July Ive had unauthorized transactions taken out of my account. Theres a cap on the card based on the cost of the order. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! Instacart, free membership with hidden fees. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. I have submitted a problem report on each and received a credit. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. Were on the road to 100,000! Plus, your first grocery delivery is free! Contactless delivery and your first delivery or pickup order is free! They can wind up getting sensitive information. Instacart is a great side gig for a lot of people, but it's not perfect. Luckily, you can request refunds from both the Instacart app and the desktop webpage. The company doesnt have a direct email address. Nah, not when you paid delivery fees, service fees, marked up prices and tip because you needed it delivered in the first place. They would not honor the listed price on the Instacart web site. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. Its best to place Instacart shopping orders at a time when you know youll be available to ask questions about the order. 7:00 AM PST March 3, 2023. Matthew Wilson. 2" x 6" x 10' each Buy now at Instacart 100% satisfaction guarantee Place your order with peace of mind. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. You get lower service fees and save an average of $7 an order with the service. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. You can then report the problem through Instacart customer support. Gotcha. They can wind up with free groceries or extra money, and the customer ends up with nothing. Green cards cant be scanned and must be manually entered. They have zero customer service knowledge and deliveries are never complete as ordered. It all depends on what youre more comfortable using. She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . They charge for membership, service fees, service fee tax, traveling fees and container fees. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. 1. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. Shoppers must deliver to recipients that are 21 or older. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. In some cases, the shopper can also enter your information manually. However, there is a small line of credit in case the Shopper needs to buy a replacement. I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). Just a report on the order. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. None of these fees are disclosed prior to processing payment. My order was cancelled. If your order is a fairly large order, odds are shoppers wont want to take it on. Outrageous weight charges from fairway removed & honor listed prices. Select a credit to your Instacart account or tap Help Center to contact Care. In those moments, you need to know when and how youre going to get your Instacart refund. I entered her EBT information and selected the option to use ebt/snap as the payment method. They have zero customer service knowledge and deliveries are never complete as ordered. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. Helps to cover some of the IC fees and markup. I've cancelled my last 2 fairway orders and will not order again from them. This year its another story as in February, May. Contains damaged, spoiled, or otherwise unusable items. Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. The customer may still be charged delivery fees, bottle deposit fees, or the tip. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. the redelivery was received on Jan 14 but was not complete because several items were refunded. Damaged alcohol items. Ridester 2022 | ALL RIGHTS RESERVED. If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it. If someone has been burned, theyll usually review. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. In my case I'm retired and cannot live on social security. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. Either a Shopper or customer is using Instacarts policies and system to their advantage. But like I said, they are more than generous with their policy. For example, if another store happens to have a certain item in stock on a day when a customer places an order, Instacart makes it very simple for the customer to make their purchases from another . I had a party this evening. 97K subscribers in the InstacartShoppers community. If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. Our website is supported by our users. They sent one, but when I tried to use it, it repeatedly said there was an error. If you are saying they made one mistake on an item, when they. Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. Instacart must re-introduce item commission. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. So do shoppers get penalized for this? Because they took it upon themselves to double charge me it overdrafted my account. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. I reported mine. and I could only log in with a password. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. If the packaging damage doesnt affect the product, I would let it go. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Looking forward to 2016, here are five of the biggest trends you should know about. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. If the shopper doesnt get approval, theyll refund the items. A special [censored] you very much. A single two item order pays $7, and a triple 50 item order pays $7. Click the 3 horizontal lines in the upper left corner and select Your Orders. Press question mark to learn the rest of the keyboard shortcuts. Answer (1 of 4): You have to cancel the order before the time is up to do so. But if its the product itself, I would report it. They didn't say. Recently 12/12/22, I was charged $99 for Instacart's annual membership. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Shoppers with a lower star ratingdont see the highest-paying orders. To understand this scam, you must first understand how the Instacart app works for Shoppers. Shattered or cracked glass. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. It doesnt seem there are any repercussions for these shoppers. Reporting damaged products to receive refund or credit does not affect the shopper. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. We sometimes earn affiliate links when you click through the affiliate links on our website. Do you guys get penalized for damaged items? On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. I went in within the two-hour window that you have to change your tip to $20. Desired outcome: If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. Instacart is one of the best grocery delivery services available, but its definitely not perfect. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund. Usually, we can make things right quickly when you report a problem through the Instacart app or website. That is OUTRAGEOUS. No thank you, I'll wake up 30 mins early for work tomorrow and pick it up myself. You just select a category for your issue and theyll respond. Understandings of nutrition and health are in flux. If you selected an item issue, choose the affected item (s). To request a refund, report the issue to customer support. To qualify for a refund or credit under the Guarantee, the customer must: Customers are eligible for a refund or credit towards a future order up to the amount the customer paid for the item for the following order issues: Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. I cancelled the order but why bother rescheduling so that I can get another run-around? Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Why did I ever bother relying on this useless app? Instacart offers a refund for 7 days from delivery. On 2/14/23/ I placed an order for some salad and some badly needed bandages. cracks me up. In these cases, we refund the alcohol and return it to the store. 3. However, a few Instacart scams can cost you money or even your job. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Actually call the service line and make a complaint. Click here to get notifications about new complaints of Instacart. Another issue is Walgreens. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. 2. Its been much better. 6. Instacart, great concept, but a huge rip-off. Usually, we can make things right quickly when you report a problem through the Instacart app or website. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). Shopper refused to bring groceries to my door. **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. Claim it and get a lot of features. These Shoppers are adding on itemsand then not delivering the order. Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. Log in to help us get you to the right help quickly. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. Instacart, great concept, but a huge rip-off. . I would like all of my money back. Damaged items. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. I want a refund ASAP of my original order and I want to not hear from this useless company again. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. *By clicking Instacart links . Grocery delivery services can be an immense asset for a busy person. I will continue to pursue this until justice is serve! Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. I had pho. I dont see this a fraud on the customers behalf. I was already late for holiday evening and the only open store was far. They wont purchase anything that looks like it may be damaged. Shoppers must deliver to recipients that are 21 or older. I use instacart every week and got my first damaged, inedible item today. Is anyone not reporting every missing item as fraud? I was charged 2 times back to back. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. Your information isnt stored on shoppers personal devices. It really is sad.. To think some people will complain just to get something for free. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. For an order placed through the Instacart App, follow these steps: 1. The nerve of some ppl. For instance, Shoppers will only pick food like fruits and vegetables in good condition. Bank account charged with $245.00 Instacart has a system for dealing with requested items that arent in stock. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. Thank you for being concerned! Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. If the packaging damage doesnt affect the product, I would let it go. Are yall serious? Most of these examples constitute Instacart fraud. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. Customers can request a refund through Instacart, but it may take a few days. Start shopping online now with Instacart to get your favorite products on-demand. Hey y'all! Some are good some were not so good. Check your bank account for the refunds! It has been weeks, and was a great factor in me slowing down with Instacart. Desired outcome: 11 votes, 24 comments. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. - Instacart, free membership with hidden fees. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. and may expire. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. There was a shelf of Diet Coke 6-pack bottles listed at $5.99. To report a problem with your order on the app. Got my order which smells like cigarettes, notice I was missing items. My account was then overdrawn. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. Go back to the store that did this, who is fully to blame, and get a refund or replacement regardless of delivery. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. Visit Costco Same-Day Delivery and enter your address to see if delivery is available in your area. If you selected an item issue, choose the affected item(s). Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. It sucks when customers leave bad directions or add a ton of items after you've started the order. Additionally, you could get a cancellation fee of up to $15 for canceling your order. and . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Merle Bolonkin. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . 2020. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you did, you will not be refunded, but there wont be a cancellation fee. While Instacart allows Shoppers to appeal deactivation, its a time-consuming process where you may lose out on money due to a phishing scam. They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. You must complete the order before you can accept another one. sometimes you can still have contact with them because if the driver. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. These extra items are charged by Instacart Shoppers. Usually, we can make things right quickly when you report a problem through the Instacart app or website. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . They don't think about why we shop/deliver for Instacart. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. 5. In this article, we'll check out themes around whether Instacart refunds . CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. The best way to get in touch with Instacart is to contact customer service. New comments cannot be posted and votes cannot be cast. When that isnt the case, the FTC has laws in placeto protect you. I have been on the phone for the past two weeks trying to clear this up with them. Begin typing to search, use up and down keys to navigate, enter to select. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform.