Unfortunately, on this occasion we were unable to provide it and for this we apologise. I have a Regus lease and have been trying to cancel the agreement for the past two months. Hi Jody, Does anyone know how to get the GBP payment back? Best regards, Hi Andrew, Im sorry you felt the need to escalate this. Today Sandra replied to my messages on both message boards and via email. I wanted to thank you for your help. Head of Customer Services. Interested in a product or service at this location? From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. DO NOT TRUST THESE FRAUDSTERS Using Solstice Conference to link video call to the equipment in a meeting room. Michelle Spire Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Your satisfaction is very important. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Hi Mike, Im sorry if you felt the need to escalate this. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. This could be due to your account details needing to be updated. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. What steps can we take to get out of this contract and prevent them from suing us for the rental? Assistant Global Customer Service at Regus. I checked my email and didn't see any confirmation emails from Regus. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. It was an outstanding experience at the gym. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Find out how we combat fake reviews. Kind regards, I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Lorraine Brule Lorraine Brule 0 You should receive your refund within 30 days after your agreement end date. This company is completely disorganized, and crooked. Membership: 2.3.1. Great discounts. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. As far as the payment is concerned, it has been made in full. Once they sell you something that will be the end of you being treated as a valued customer. It seems the discounted GBP payment option is no longer available payment is now US27. 2. This will surely increase the credibility of your complaint. Michelle Spire If we . It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. Regards, Have a question or issue with your current products and services? But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Who has the free mental bandwidth to keep track? Neither document indicates that there is no opportunity to terminate for an entire year. Companies can ask for reviews via automatic invitations. Deplorable behavior by Dr. Carrie Jaffe. Regus is extremely recommended if you want to lose your hard earned money. But once you are in the system - you can't do anything. We call this the "Veeto Demand" period. Please fill in your details and a member of our team will contact you shortly. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Submit a complaint and get your issue resolved. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. If you need further support, please feel free to contact our team member who is in touch with you. This was not pointed out to me when I signed up for my virtual office. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I contacted Regus immediately to explain the situation and cancel my service. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. I have stopped all payments since then due to loss of job and relocation for school. Unfortunately not. I sincerely apologise if you have experienced billing errors. Building issues almost daily, with zero empathy for the tenants of their spaces. This will ensure the agreement ends at the current final date and will not renew further. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. We have checked and cannot find any payment details set up in your account. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Cookies Policy By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Is that price point per person? Your email address will not be published. I would like you to please confirm the receipt of the letter and the cancellation. Regus does not communicate with customers via telephone. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Only pay for the services you need and access workspaces when required. It goes against our guidelines to offer incentives for reviews. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Michelle Spire Transparency is very important in everything that we do. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kind regards, Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Please could you send those details to me at lorraine.brule@regus.com so I can support you? Besides, the facilities provided by you are also impeccable. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). If it has been longer than 30 days, please get in touch so we can investigate further. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Shut it down because I didn't need it anymore. Our invoices are due on the payment date that is displayed on them. same goes with debt collector from malaysia that emailed me abt 3 months ago. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Verification can help ensure real people write reviews about real companies. Your local team are always your first point of contact. We had to request our retainer (deposit) of over $6000 at the end of our lease. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Prior to any renewal, our customers receive courtesy email reminders. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). No refund/credit if less than 5 days. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. This answer was rated: . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks again for your comments which help us improve. Customer service is simply poor. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. How regus allowed to get away with their hidden automatic renewal. hb```a`` 3. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I wish you all the best for all your future endeavors. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. I have been transferred to a new location. You will regret signing with Regus. There is non existent customer service department. I tried a one-month subscription and it has been literally impossible to cancel. Besides, the facilities provided by you are also impeccable. It was a nice experience with the club. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! A year later I re-opened another account for again a years time. 1. Platinum membership includes access to an office. I wish I never did business with this company. please give me my refund. It should also state the reason behind why you want to cancel the membership. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Orangetheory has a 30-day membership cancellation policy. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. They charge an excessive retainer fee. Assistant Global Customer Service at Regus. The global pandemic has hit lots of businesses in different ways. Zero customer service, particularly regarding billing. Required fields are marked *. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Update: a big thanks to the Luton branch who actually decided to look into my account further. I had an error with their billing department which was 100% their fault. Make it brief, not elaborate. i made an account a day ago and i tried contacting them to cancel my account. I paid for the service up until that point. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. This company bills you for services you do not use. Well. We apologize for any inconvenience caused. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. I am sorry if you feel this way. I believe both are correct. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Also they thretaten u with debt collector and give all ur personal data for them. Regus Online Account. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. And why wouldn't he, he is sub-contracted to sell office space. i made an account a day ago and i tried contacting them to cancel my account. It is just because of the nature of my job. DO NOT TRUST THESE FRAUDSTERS! Stay far away from Regus folks. Most, if not all, companies have an internal collections department or utilize a third party. According to the contract terms, the last date of my membership with you is on {the date}. Office staff are always friendly. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Once a class has ended, no changes can be made . If you were to take direct space or a sublease you would also see these fees in your rent annually. So, I would like to request you to cancel my membership with you kindly. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Thank you, Do not do business with this company. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. 279 Viverra. Thank you for setting up this process for me. Required fields are marked *. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Absolutely unacceptable behavior. I would not recommend thia company. * All prices shown are valid at the time of inquiry, based on 24-month contracts. This will remove that member from your roster and credit the membership back to your account. how to cancel regus membership/account? GO LITERALLY ANYWHERE ELSE. Welcome. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Hi Ryan, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Our membership options give you the flexibility to choose how, when, and where you work. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. You have not been charged fees for no reason, you have been charged correctly. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Regus appears unwilling to make these same accommodations. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Who has the free mental bandwidth to keep track? This should not come as a surprise to any customer. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. You can change your membership when its time to renew - just let us know. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Service 110 Value 107 Shipping 48 It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. In April of 2021, I tried to set up a virtual office with Regus. Thank you, Dear Ms/Mr {Name of the Recipient}, No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. I have enclosed the cancellation fee with this letter. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. I didn't know if the transaction actually went through. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. And, therefore continuing the membership is not possible anymore. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Our dedicated teams work hard to help all customers but I can also help you have this resolved. I would love to help further but havent been able to identify your account. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Try ipostal1. I will be taking legal action if this is not returned within 28 days (31/03/2023). I refused to pay for a service that their system just added to my account until this issue was resolved. CONSUMER BEWARE! Regus offers flexible, high-quality and relatively inexpensive office space. So when it"s important for them to sell you, there is a person to speak with. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Services are billed automatically depending on the customers preference. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Updated. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Yes. We ask all our customers to add an automated payment method to their account. Global Customer Service at Regus. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Can I change my membership after Ive signed up? they charged me twice and theyre being difficult.. please help. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel However when I went to check out online, their web site went blank. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. In case, there is any cancellation fee or refund, make sure to include the same in the. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Hi Frank, Im sorry that you feel this way. And, therefore continuing the membership is not possible anymore. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. We will then confirm your payment date and amount. Global Customer Service at Regus. {Address} Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Click End Membership. Michelle Spire Fully equipped spaces for gatherings of any size. Can I roll any unused coworking and office days into the next month? Askcenter staff for availability and pricing. Create an account to follow your favorite communities and start taking part in conversations. I understand that youre disappointed, and Id like to help. Disgusting behaviour. Hi Shannon, Did yours get refunded? My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Comfortable, professional environments. If you need further help, pleasespeak with our team member who is already in touch with you. No refund/credit if less than 10 days. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Just terrible management at Regus. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. They only communicate via email. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. So, I don't think there won't be an issue with it. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Press J to jump to the feed. Build your presence fast, anywhere in the world. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Assistant Global Customer Service at Regus. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Assistant Global Customer Service at Regus. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. I await their reply. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . We found a responsible person where we inform her about the problem.